To save you time, we've collected the most often asked questions and compiled their answers here!
A: We pride ourselves on the ease of our process, which can be completed online and using your phone!
There is no faxing, visiting a store, or signing paperwork required... and if you're fast, it takes less than 30 minutes!
Once your loan is approved, we will pay you by Interac email transfer (for returning customers) or EFT Direct Deposit (for first time loaners or those whose bank does not support Interac Email transfer) if you are from BC, Alberta, Saskatchewan, Manitoba or Nova Scotia. Returning reloan customers can have their money in as little as 30 minutes, while first time customers will see the funds the next business day. In Ontario, your loans will be issued via Interac Email Money Transfer only. Here is the complete list of steps, in order:
A: Short answer: As soon as our payment shows in your on-line banking, send us another screen capture of your web banking. It's that quick! See Below
A: To qualify with us, you need to be employed (not self-employed) at a job that is local to you, and you must be paid regularly. You must be paid by Direct Deposit or cheque. You will need to provide proof of your income by submitting screen captures of your web-banking using our Problem Free Credit application. We require a complete 60 days of banking history. Occasionally, we will also require a fax of a void cheque, recent paystubs, a recent utility bill or other proof of address, or a bank stamped direct deposit authorization form.
Once we have the information we need, we evaluate each loan application individually. You will be informed by e-mail whether you qualify, usually on the same day as your application.
A: Sorry, but not at this time. You must be actively employed and working.
A: Yes, we offer payday loans in Alberta. Our lending license number is 342618.
A: Yes, we offer payday loans in Saskatchewan. Our lending license number is 100055.
A: Yes, we offer payday loans in Manitoba. Our lending license number is 67816.
A: Dates on our form are entered in this format: YYYY-MM-DD. So for example, March 1st, 1981 would be entered as: 1981-03-01.
Christmas day 1975 would be: 1975-12-25.
A: If you do not have any paper cheques, you will need to visit your bank and ask them for a Pre Authorized Debit Form (PAD). The teller will be able to print one of these out for you. It looks like a printout of a void cheque. Use this printout just as you would a normal cheque to type in your Institution, Transit, and Account numbers. See the picture at the bottom of the application form for further instructions. Do not just type the transit and account number out of your web banking! The numbers shown here are usually not the same as the numbers on your PAD/cheques. If you type in what you see on your screen, it may cause up to a 3 business day delay in getting your money! If you are confused by what to type, please call us first!
A: Many people complete the entire application process in just a few hours. If you are one of these people, and it is your first loan from us, you can expect your money to arrive the next business day. If you are a returning customer back for a reloan, you are eligible to get paid by Interac Email transfer, meaning you will have your money the same day, in about 30 minutes from when we do final approval of your loan.
A: In Nova Scotia, we charge 22% of the Principal, so for each $100 you borrow the fee is $22. For example, a $300 loan means you are paying us back $366 on your next payday.
A: In Manitoba, we charge 17% of the Principal, so for each $100 you borrow the fee is $17. For example, a $300 loan means you are paying us back $351 on your next payday.
A: In Saskatchewan, we charge 17% of the Principal, so for each $100 you borrow the fee is $17. For example, a $300 loan means you are paying us back $351 on your next payday.
A: In BC, we charge 15% of the Principal, so for each $100 you borrow the fee is $15. For example, a $300 loan means you are paying us back $345 on your next payday.
A: In Alberta, we charge 15% of the Principal, so for each $100 you borrow the fee is $15. For example, a $300 loan means you are paying us back $345 on your next payday.
A: In Ontario; we charge 15% of the Principal, so for each $100 you borrow the fee is $15. For example, A $300 loan means you are paying us back $345 on your next payday.
A: No problem! Once you're finished your application and screen captures, just e-mail or call us and we can set that up for you. * Loans may not exceed 60 days in length.
A: If your situation changes and you believe you might re-qualify, then please use the Problem Free Credit application to capture an up-to-date 60 day history of your web banking. There is no need for you to fill out another complete application. A customer service rep will be happy to update your file and re-submit your old application for review. Please remember that we can only process one aplication per 30 days.
A: Since November 1st, 2009, all payday lenders in British Columbia must be licensed by Consumer Protection BC.
Problem Free Credit is 100% Canadian owned and operated by Westrock Financial Ltd. Our Consumer Protection BC payday lending license number is 52546, our Alberta payday lending license number is 342618, our Ontario payday lending license number is 4721539, our Saskatchewan license number is 100055 , our Manitoba license number is 67816 , and our Nova Scotia license number is 181843061.
A: We are open from Mon - Fri 8:00am - 8:00pm; Weekends & Holidays 09:00am - 5:00pm
A: This depends on how far you got:
If you did not finish filling out the first application form, you will have to start over. Your web browser should remember most of the things you typed into each field though, if you hit the down arrow key on each field.
If you filled out the application form but did not download and install the screen capture program yet, you should check your e-mail and find one from us titled "Problem Free Credit - Your loan is ready!". This e-mail contains a link to download the Bank Capture application, as well as instructions on what to do.
A: To apply for a reloan, simply take a new screen capture of your web banking. We will need to see a complete history back to the start of your last loan (or 60 days). We will see your submission and get back to you, usually within 30 minutes if we are open.
If you wish to borrow less or more than last time, send us an e-mail to customersupport@ProblemFreeCredit.com or use the contact us form on the web site and let us know how much you'd like to borrow. We will update your application and contact you.
You can apply as soon as your online bank statement shows our payment coming out of your bank account. For detailed instructions, see our reloan guide.
If this is your second loan for us, and your employment / paycheque situation has not changed, then you will be eligible for a loan of the same amount again.
Starting with your third loan, you will be eligible to borrow a little more each time. Give us a call or an e-mail to discuss an increase. However, it is our policy to lend you no more than 50% of your total take home paycheque.
A: Please give us a call at 347-321-4619 , or e-mail us and let us know the details and a good time to call you back. Our usual policy is not to extend repayment dates any futher than one more paycheque.
A: If your payment has bounced, you will start receiving e-mails from us asking you to get in touch with us. Even if these have not arrived yet and you notice the bounced payment in your web banking, you should call us right away. Failure to contact us in a timely fashion will probaby result in extra NSF charges for you (which can be as high as $60 per failed payment). Once we talk to you we can adjust our system not to attempt a payment until an agreed upon date when the money will be in your account.
A: Yes, please take a look at our community involvement program information.
A: Yes, we use Fresh Shifts for our staff scheduling software. We can't recommend it highly enough.